Datacoves is looking for a motivated Technical Customer Success Manager to join our growing team!

This is a technical role, in which you MUST be familiar with dbt, Git, SQL and Python. You’ll be the bridge between our platform and our users—guiding customers through onboarding, offering top-tier support, delivering training, and creating educational content to help them get the most out of Datacoves.

This is a high-impact role at a fast-paced startup where you’ll wear many hats, contribute across teams, and help shape the customer experience from day one.

This is a remote position for people based in North America, Central America, the Caribbean or Colombia with full-time dedication and availability during Eastern Time Zone working hours

Responsibilities

• Guide new customers through onboarding and platform setup
• Deliver responsive, technical support (Slack, MS Teams, email, and conference calls)
• Lead training sessions and Q&As to ensure customer success
• Coordinate meetings across time zones and manage your schedule effectively
• Write and maintain user-friendly documentation in Datacoves Docs
• Create technical how-to guides, blog posts, and walkthroughs
• Help develop and record short-form educational videos and tutorials
• Occasional travel required (typically 1–2 conferences per year, with limited additional travel)

Required Qualifications

• Solid technical skills in dbt, Git, SQL, and Python
• Strong communication and empathy—you enjoy helping people succeed
• Excellent Verbal and Written English
• Excellent time management and organizational skills
• Attention to detail
• Ability to break down technical concepts into clear, digestible content